Receptionist Position Available at Western Province Cricket Club (WPCC)

Western Province Cricket Club (WPCC), a premier sports club in Rondebosch, is currently seeking a vibrant and energetic Receptionist to join our team. This role is essential to ensuring the smooth operation of our reception area, managing member queries, functions, and providing exceptional service to all our visitors and members.

Key Responsibilities:

• Reception & Member Interaction:

  • Maintain a welcoming atmosphere in the reception area.
  • Greet and assist members and visitors, providing full information about the Club’s facilities.
  • Answer the switchboard, direct calls to the relevant staff members or departments, and take accurate messages when necessary.
  • Assist with membership queries, including activation and management of membership cards.
  • Be available in the Members Pavilion at Newlands during the build-up to and on cricket days to assist with any inquiries.

• Bookings & Administration:

  • Handle bookings for squash courts, tennis courts, the indoor centre, and other club facilities.
  • Receive payments, manage cash transactions, issue receipts, and perform daily cash-ups.
  • Maintain and order stationery, cleaning equipment, and first-aid stock as needed.
  • Oversee the keys and equipment register.
  • Assist with administrative tasks, including handling deliveries.

• Facility Management:

  • Control lost property and ensure the reception area is tidy and organized.
  • Monitor the use of club facilities, such as courts.
  • Perform regular stock checks and ensure proper filing systems are in place for membership cards and correspondence.

Job Requirements:

• Matric or equivalent NQF 4.
• An administration, office management, or sports management qualification is beneficial.
• Minimum of 2 years of administration/front-of-house experience.
• Proficiency with the Microsoft Office suite.

Personal Attributes:

• Friendly, approachable, and able to create a welcoming environment for members and visitors.
• Strong communication skills, both in-person and over the phone.
• Punctual, reliable, and well-organized with excellent time management skills.
• Professional demeanor with a commitment to maintaining a neat and organized reception area.
• Team player with a proactive attitude and willingness to go the extra mile.
• Ability to remain calm and courteous under pressure.
• Knowledge of club operations and services is an advantage.

Job Type: Permanent
Experience: 2 years in Administration (Preferred)

Working Hours:

• Ideal working hours will be 10am till 7pm
• This role requires occasional work on weekends and public holidays.

To apply for this position, please send your CV and a cover letter to marketingwpcc@gmail.com. Please include “Receptionist Application” in the subject line.